Question 1

What is Sven?

Accepted Answer

Sven is GoSven's business-trained receptionist. Sven answers the calls you can't get to, books or moves appointments where it makes sense, and leaves you a clear update on what's handled and what needs you.

Question 2

How long does it take to set up?

Accepted Answer

Most owners are up and running in under 10 minutes. Point your missed calls to Sven, share a few details about your business, and you're live.

Question 3

Can I try Sven?

Accepted Answer

Can I try Sven?

Question 4

Do I need a new phone number?

Accepted Answer

No. Keep your existing number with missed-call forwarding, take a new GoSven business number, or port your current one across — whichever suits.

Question 5

Can VIP callers still reach me?

Accepted Answer

Yes. You can mark contacts as VIP so their calls ring straight through to you, while Sven handles everyone else.

Question 6

What happens if I miss a call?

Accepted Answer

Sven picks it up, asks what the caller needs, sends a friendly SMS follow-up, and leaves you a tidy summary so you can call back prepared.

Question 7

Can Sven book or change appointments?

Accepted Answer

Yes. You set the times Sven is allowed to offer. Customers can book, move, or cancel visits within your availability. Sven confirms the change and updates your calendar.

Question 8

Can I control when customers book?

Accepted Answer

Yes. You decide the windows, buffer times, and which services are bookable. Sven only offers what you've approved.

Question 9

Can I turn appointment booking off?

Accepted Answer

Yes. If you'd rather Sven just capture the request and leave the booking to you, that's a setting you can toggle at any time.

Question 10

How does Sven know my business?

Accepted Answer

Sven learns from your website, Google Business Profile, services, hours, FAQs, and any rules you want Sven to follow.

Question 11

Can Sven use my website or Google Business Profile?

Accepted Answer

Yes. Point them at either and they'll pull the relevant details — services, areas covered, opening hours — so callers get accurate answers.

Question 12

What if my services or hours change?

Accepted Answer

Update them and Sven uses the new information on the next call. No retraining required.

Question 13

Does Sven replace my receptionist?

Accepted Answer

No. Sven captures missed or screened calls and follows up when your team is unavailable — overflow and out-of-hours, not replacement.

Question 14

Can Sven support overflow or after-hours calls?

Accepted Answer

Yes. Route calls to Sven only when your team is busy or closed, so nothing slips through outside of working hours.

Question 15

What happens with spam or sales calls?

Accepted Answer

Sven recognises sales calls and time-wasters so you only see the ones worth calling back.

Question 16

Can Sven filter price shoppers?

Accepted Answer

Yes. Sven can capture the request, share your typical price range or callout info, and only escalate genuine prospects.

Question 17

What about requests we do not handle?

Accepted Answer

Tell Sven the work you don't do. They'll politely let the caller know and avoid wasting your time with requests that are not a fit.

Question 18

Is Sven a person?

Accepted Answer

No. Sven is AI-assisted, not a person, and is configured around your business information so it can answer like someone who actually works there.

Question 19

Does GoSven use AI?

Accepted Answer

Yes. Sven is AI-assisted, with review and fallback paths for uncertain calls so nothing important slips through.

Question 20

What if Sven is unsure?

Accepted Answer

Sven captures what they can and marks the call for review instead of guessing.

Question 21

Can I review what Sven said?

Accepted Answer

Yes. Every call has a clear summary and transcript so you can see exactly what was said.

Question 22

What happens after I apply for founding access?

Accepted Answer

We'll review your application, confirm the fit, help you get set up, and check in regularly so your feedback shapes the product.

Your questions, answered.

Getting started

Phone numbers and call handling

Appointments and calendar

Business training

Receptionists and team use

Spam, sales calls, and filtering

AI, trust, and control

Founding customer program

Ready to try Sven?